Cancellation Policy

Last updated: (12 February 2026)

At Rey’s Coffee, we strive to process and dispatch orders as quickly as possible. Please review our cancellation policy carefully before placing an order.

1. Order Cancellation by Customer

Customers may request to cancel an order within 12 hours of placing the order, provided the order has not already been processed or shipped.

To request a cancellation, please contact us at rhofilas@yahoo.com with your order number and cancellation request.

2. Orders That Have Already Been Shipped

Once an order has been shipped, it cannot be cancelled. In such cases, customers are advised to refer to our Refund Policy for information regarding damaged, defective, or incorrect items.

3. Order Cancellation by Rey’s Coffee

We reserve the right to cancel any order due to:

• Product unavailability
• Pricing or listing errors
• Suspected fraudulent transactions
• Incomplete or inaccurate customer information

In such cases, customers will be notified promptly, and a full refund will be processed to the original payment method.

4. Refund for Cancelled Orders

If your cancellation request is approved, the refund will be initiated to the original payment method within 7–10 business days, depending on your bank or payment provider.

5. Changes to This Policy

Rey’s Coffee reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.